Mi4biz Customer Service Management Learn More

HelpAlive Enterprise Chat Learn More

Opheleia Process Design & Execution System Learn More

Sommoni Social Media Monitoring Learn More

Selphiu All-In-One CRM Learn More

AssistFlow Smart Scripting Learn More

Products

Years of experience with thousands of customers and successful stories all condensed in our software tools
Mi4biz
Customer Service Management
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Opheleia
Process Design & Execution System
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HelpAlive
Enterprise Chat
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Sommoni
Social Media Monitoring
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Selphiu
All-In-One CRM
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AssistFlow
Smart Scripting
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Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT

Testimonials

Özcan Varna

"We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support."

Özcan VarnaGroup Head of Customer Service, Allianz Group Turkey Interview
Gökhan Paçalı

"We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support."

Gökhan PaçalıCustomer Services Manager Interview
Salih Karabulut

"Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones."

Salih KarabulutService and Customer Experience Manager Blog
Mehmet Akgün

"As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports."

Mehmet AkgünCustomer Contact Center Group Manager
Veysel Şanlı

"We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process."

Veysel ŞanlıCustomer Service Director
Tanol Türkoğlu

"How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?"

Tanol TürkoğluCOO (Technology, Operations, Digital Banking) Interview
Serdar Demiroğlu

"Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days."

Serdar DemiroğluIT Security and Quality Director

Our Blog Posts

Customization is now simple and easy, in few clicks you can design workflows
Customization is now simple and easy, in few clicks you can design workflows
Everyone Is Involved While designing a workflow you can connect all the components of your business, either they are departments, applications or outsourced services. With Mi4biz you can design and monitor the tasks you process internally and those you delegate to external ...
Breaking Down the Walls Between Departments!
Breaking Down the Walls Between Departments!
Our clients are using Mi4biz in many area of the business, as a quick example we have: Customer service management Order management Quality management IT help desk Shops/Branches request management Product management Citizen requests management The common point is: ...
Any software applications should be designed to live in a dynamic context
Any software applications should be designed to live in a dynamic context
Since day zero, in Mi4biz we decided to design an application able to send and receive events and data with other systems. In our vision we had to be ready to play as an orchestrator or as a member of a successful team of applications delivering the best customer support. In the last years, this ...
An ideal Help Desk is always supported by a content repository for agents and customers
An ideal Help Desk is always supported by a content repository for agents and customers
Recent statistics shows that 75% of customers intend to use the self-service as initial method to address their problems. Not surprisingly, customers are trying to avoid interactions and find their answers in authonomy. Companies are interested to take this opportunity and provide software tools ...
Mi4biz manages customer complaints on social media too
Mi4biz manages customer complaints on social media too
Everybody is sharing their thoughts and experiences online, nobody is filling comment cards anymore. In the past, it was said that customers share their satisfaction about a product with three people and their dissatisfaction to ten. But now, one customer’s mail, tweet or comment about your ...
Many touch points, one and only customer view
Many touch points, one and only customer view
When the contact center agents can see the past interactions with customers, what was discussed and which information were given, they can provide a better customer support. In Mi4biz this possibility is real and it is one of the strength points for our customers to double the satisfaction ...
Mi4biz collects all data about performance, customer satisfaction, KPIs, and SLAs
Mi4biz collects all data about performance, customer satisfaction, KPIs, and SLAs
  Mi4biz provides dashboards and reports to have a 360-degree view of the customer service activities, measuring the performances and warning when KPI are not achieved. Managers will make better decisions and quickly adapt to new trends. Escalation reports can highlight ...
Mi4biz implements privacy, security and Itil best practices
Mi4biz implements privacy, security and Itil best practices
Safe Harbor Certification Mi4biz is certified by US-EU Safe Harbor program, a process for US companies to comply with the European Union Directive 95/46/EC concerning privacy and protection of personal data. This certification program is intended for organizations within the EU or US that store ...
What Makes The Customer Happy!
What Makes The Customer Happy!
Why is it so hard to make customers happy? High employee turnover, Operations in stores and virtual stores are run separately, Various communication channels are unaware of each other, Outsource call center might be ineffective and it is always hard to make a switch. Stores, ...
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
As the artificial intelligence and learning machine began to take place in our everyday life, the widespread use of this technology turned in a race. Financial institutions are using the power of estimation from the self-learning machines to analyze and reduce hidden productivity loss points in ...
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
The key for FCR is well trained call center agents. They should know and memorize every aspect of the products and services very well in order to serve your customers in speed. Well, we live in an opportunity world and thus agents may not be as loyal as we expect them to be. Unfortunately, ...