Mi4biz Customer Service Management Learn More

HelpAlive Enterprise Chat Learn More

Opheleia Process Design & Execution System Learn More

Sommoni Social Media Monitoring Learn More

Selphiu All-In-One CRM Learn More

AssistFlow Smart Scripting Learn More

Products

Years of experience with thousands of customers and successful stories all condensed in our software tools
Mi4biz
Customer Service Management
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Opheleia
Process Design & Execution System
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HelpAlive
Enterprise Chat
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Sommoni
Social Media Monitoring
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Selphiu
All-In-One CRM
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AssistFlow
Smart Scripting
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Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT

Testimonials

Özcan Varna

"We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support."

Özcan VarnaGroup Head of Customer Service, Allianz Group Turkey Interview
Gökhan Paçalı

"We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support."

Gökhan PaçalıCustomer Services Manager Interview
Salih Karabulut

"Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones."

Salih KarabulutService and Customer Experience Manager Blog
Mehmet Akgün

"As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports."

Mehmet AkgünCustomer Contact Center Group Manager
Veysel Şanlı

"We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process."

Veysel ŞanlıCustomer Service Director
Tanol Türkoğlu

"How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?"

Tanol TürkoğluCOO (Technology, Operations, Digital Banking) Interview
Serdar Demiroğlu

"Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days."

Serdar DemiroğluIT Security and Quality Director

Our Blog Posts

What Makes The Customer Happy!
What Makes The Customer Happy!
Why is it so hard to make customers happy? High employee turnover, Operations in stores and virtual stores are run separately, Various communication channels are unaware of each other, Outsource call center might be ineffective and it is always hard to make a switch. Stores, ...
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
Artificial intelligence at Banks! Is it an enemy or a friend for productivity?
As the artificial intelligence and learning machine began to take place in our everyday life, the widespread use of this technology turned in a race. Financial institutions are using the power of estimation from the self-learning machines to analyze and reduce hidden productivity loss points in ...
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
Discussing Drag & Drop call script design at London Tech Week to enhance FCR
The key for FCR is well trained call center agents. They should know and memorize every aspect of the products and services very well in order to serve your customers in speed. Well, we live in an opportunity world and thus agents may not be as loyal as we expect them to be. Unfortunately, ...
We Discussed the “Real” Omnichannel Communication at London Tech Week
We Discussed the “Real” Omnichannel Communication at London Tech Week
If there is a real thing then it means there should be something unreal as well. First of all let’s define the unreal. It is a common mistake to perceive Multi-Channel communication as if it is Omni-Channel. Omni-channel is not only having a cross-communication as well too. So don’t get ...
The “Real” Omnichannel Customer Experience at Oriflame
The “Real” Omnichannel Customer Experience at Oriflame
Especially for the market of end-user-oriented, fast-moving consumer goods (FMCG), it is critically important to measure customer feedback. Why? Because it is an inevitable need to take it one step further in competition, to encourage customer loyalty, and create sustainable innovation in ...
The Software Case Of Benjamin Button
The Software Case Of Benjamin Button
The pace of change in today's tech-savvy world is truly astonishing. It creates opportunities for changes in the nature of work itself. A variety of new technologies have changed the style we work and end user perceptions. Moreover, customer’s communication channels and methods for contacting us ...
Mi4biz Version 6.6.4 New Features
Mi4biz Version 6.6.4 New Features
Therefore, your software remains always up-to-date. Moreover, Mi4biz is developing faster. With the version 6.6.4, we’ve brought most important types of new key features such as the batch issue assignment, working at different time zones, multiple corporate signatures, auto-assignment improvements ...
What Did Our Customers Achieve With Mi4biz?
What Did Our Customers Achieve With Mi4biz?
Mi4biz is a platform enabling your management of customer demands in its solution process not only from a call center or a customer services department but also from a single center throughout your company. You can systematically pre-design your workflow depending on the categories of problems and ...
Message To Customer Service Departments Worldwide!
Message To Customer Service Departments Worldwide!
Do not let yourself be restricted by the screens your software foists upon you. Do not be pushed by your software to find one-size-fits-all solutions for different problems. If you believe that customers are your most prized assets, put yourself in their shoes and ask! What do customers ...
Confessions of a Customer Service Manager:
Confessions of a Customer Service Manager: "We Hit Rock Bottom!"
Customer service is important to an organization for a number of reasons. Today all customer relationship management approaches are affected by the changes in business environment, new customers, existing customer behaviors, products, and competitors. But through it all, one thing remains ...
Which Systems Did Mi4biz Get Integrated To?
Which Systems Did Mi4biz Get Integrated To?
For call center personnel or customer representatives, the need to change windows or applications while in operation has been eliminated thanks to our innovative system. Just having a look at Mi4biz window will be enough to have access to the required data. Customer history and all data related ...