Mi4biz | Customer Service Management
Mi4biz Customer Service Management Learn More
HelpAlive | Enterprise Chat
HelpAlive Enterprise Chat Learn More
Opheleia | Process Design & Execution System
Opheleia Process Design & Execution System Learn More
Sommoni | Social Media Monitoring
Sommoni Social Media Monitoring Learn More
Selphiu | All-In-One CRM
Selphiu All-In-One CRM Learn More
AssistFlow | Smart Scripting
AssistFlow Smart Scripting Learn More

Products

Years of experience with thousands of customers and successful stories all condensed in our software tools

Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT

Testimonials

Our customers are talking  > More

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    "When customers calls, we are able to see their agencies and policy information just after we hang up the phone. Every issue is distributed automatically to departments without backoffice intervention. Using the reports and dashboards provided by Mi4biz, we are able to consider every single opportunity to fix the root reasons, to increase service quality and to improve our overall customer service."

    Özlem Gençaydın Arat
    Complaint Team Administrator
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    "As Weber, we are able to track customer requests and complaints end to end by using Mi4biz process management utilities. With the help of cloud computing architecture, all regional directors in the territory can contribute to the solution process as defined in workflows. Since we are able to customize Mi4biz without any technical support, it makes us agile to adapt our processes to the needs of changing world."

    Tülin SEL
    Marketing Support Manager
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    "Agencies can submit their request via Internet, therefore we do not leave any claim unresolved. Mi4biz provides tools and reports to track SLA's of each type of request. We can also define which documents are necessary for which type of request so that both the agencies and our staff knows the prerequisites."

    Seher Koç
    Claim Management Specialist
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    "We provide broad range of services within the scope of our turnkey projects such as ERP projects, IT infrastructure, field services and automation solutions. The tools and utilities provided by Mi4biz enable us to serve a wide range of type of issues; from hard disk problems to ERP support, from training requests to on site services. All issue resolutions are handled in harmony with inventory management and the related support agreement."

    Gökhan Uzun
    Technical Service Unit Manager
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    "Due to the SaaS model of Mi4biz, we get all benefits of new versions, new updates, new functionalities, free of charge."

    Eda Utku
    Customer Relations Administrator
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    "It is unavoidable for financial institutions to be aligned with local and global regulations. Mi4biz helps us to stay compliant with the standing orders of the regulative institutions and to prepare requested reports. In addition, Mi4biz strictly matches our information security policies."

    Refia Işık Aydın
    Ethics and Customer Manager
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    "As E. Deming said, “You can’t manage what you can’t measure”. Mi4biz has reports about all steps of complaint management; from its submission in call center, through its resolution within departments-branches."

    Mehmet Akgün
    Senior Vice President Customer Contact Center Group
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    "Mi4biz captures the issue, identifies the workflow, assigns tasks, tracks the processes, in the case of latency escalates to upper management. All happens according to what we have defined."

    Salih Karabulut
    Service and Customer Experience Manager
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    "Sustainable customer satisfaction is crucial for our maturity targets. By using Mi4biz, more than 1,000 employees collaborate in predefined workflows to resolve customer issues."

    Sevgi Bolel
    Process Development Customer Interaction Center Manager
  • ,

    "Using Mi4biz, we convert requests and suggestions of our 600,000 consultants into satisfaction. So that, on a single consolidated platform, we can manage all issues received from different channels."

    Nursel Kölemen
    Customer Relations Supervisor
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    "As an outsource customer service management company, we have to work with trustable business partners that may lead us to success. We are very confident with Mi4biz’s innovative, continuously improving features."

    Orçun Obalar
    Marketing and Sales Manager
  • ,

    "With Mi4biz, we defined our customer communication processes then we were granted ISO 10002:2004 certificate in 10 days"

    Serdar Demiroğlu
    IT Security and Quality Manager
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    "Mi4biz enables us to manage the relationships with our citizens at 360°. We are capable to define and track our internal processes. Citizens are informed by email or sms."

    Erdem Zekeriya İskenderoğlu
    IT Manager

Our Blog Posts

  • Customer Testimonials

    Customer Testimonials Satisfied customers leave companies using Mi4biz also satisfied. The requests, demands, complaints and suggestions of millions of consumers are managed with Mi4biz. We have compiled the opinions of some of our customers on Mi4biz. We will also continue sharing the views ...

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    Mi4biz Version 6.3 New Features

    With Mi4biz you can build, and amend, as you like your customized customer services structure. Therefore your software keeps being regularly updated. More over Mi4biz, too, is developing rapidly. Announcement that was made regarding the new features built in the 6.3 version include e-mail ...

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    As Teknosa we internalized Mi4biz

    We had a talk with Gökhan Paçalı, Customer Services Manager at Teknosa. We talked about a variety of topics, including why they have chosen the Mi4biz over their current system, what changes Mi4biz has brought to Teknosa, their integration processes and how they keep up with changes without IT ...

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  • Should We Do the Coding on Our Own, or Simply Buy the Product Instead?

    Tanol Türkoğlu is a COO who graduated from the Computer Engineering Department at METU. He directs the operations and IT departments at ABank. Previously, he held managerial positions at Yapı Kredi and Şekerbank. Türkoğlu, who is also a columnist at the Science Technical Magazine of the daily ...

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    'How have we achieved a %70 Customer Satisfaction?'

    incir.com, a social e-commerce platform with tens of thousands of shops. We had a talk with Mr. Volan Yılma, Customer Experience Manager, about how they reached a %70 customer satisfaction level on customer complaint sites. What changes has the Mi4biz brought? What has been the reaction from ...

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    Sustainable Customer Satisfaction at SEDAŞ Electricity Distribution Services

    We had a lively interview with Mr. Orhan Sönmez, Customer Group Manager at Sedaş, where he told us how the Mi4biz allowed them to design separate processes for each subject matter title and define different escalation periods for each process, allowing them to adapt the software to their own ...

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  • Customer Experience Management I - Customer Communication Classification Reports

    A more efficient customer service management means more satisfied and even more informed customers. Requests, complaints, suggestions, demands, wishes, in short all customer communications must be viewed as a gift and an opportunity to increase efficiency. Therefore, your customer experience ...

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    Subscribers Turn Into Customers

    A brand-new concept in the energy sector: Customer! In the energy sector, the concept of ‘subscriber’ is being replaced by the concept of ‘customer’. The concept change brings with it a freedom of choice for the customer. The customer can now easily switch to another provider unless they are ...

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    Put your Ear to the Ground using Social Media Monitoring Tools

    Let's face it, we all like gossiping. Most of the time, we don’t even need an excuse to gossip; being exhausted,  busy or upset do rarely get in the way of a good gossip session. On the flip side, what happens when you are the subject of gossip? Does it not matter to you to learn what other ...

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