Mi4biz Customer Service Management Learn More

HelpAlive Enterprise Chat Learn More

Opheleia Process Design & Execution System Learn More

Sommoni Social Media Monitoring Learn More

Selphiu All-In-One CRM Learn More

AssistFlow Smart Scripting Learn More

Products

Years of experience with thousands of customers and successful stories all condensed in our software tools
Mi4biz
Customer Service Management
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Opheleia
Process Design & Execution System
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HelpAlive
Enterprise Chat
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Sommoni
Social Media Monitoring
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Selphiu
All-In-One CRM
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AssistFlow
Smart Scripting
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Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT

Testimonials

Özcan Varna

"We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support."

Özcan VarnaGroup Head of Customer Service, Allianz Group Turkey Interview
Gökhan Paçalı

"We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support."

Gökhan PaçalıCustomer Services Manager Interview
Salih Karabulut

"Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones."

Salih KarabulutService and Customer Experience Manager Blog
Mehmet Akgün

"As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports."

Mehmet AkgünCustomer Contact Center Group Manager
Veysel Şanlı

"We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process."

Veysel ŞanlıCustomer Service Director
Tanol Türkoğlu

"How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?"

Tanol TürkoğluCOO (Technology, Operations, Digital Banking) Interview
Serdar Demiroğlu

"Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days."

Serdar DemiroğluIT Security and Quality Director

Our Blog Posts

Cloud or On Premise ?
Cloud or On Premise ?
Cloud Solutions eliminate the following costs Considerations while taking your business to Cloud, a Cloud platform should be secure and highly available.  Mi4biz offers: Privacy Shield Certification Penetration Tests Code Security Coding Standarts ISO 27001 Highly ...
Sustainable Customer Satisfaction at ING Bank with Mi4biz
Sustainable Customer Satisfaction at ING Bank with Mi4biz
We interviewed Mrs. Turhan Keskin on customer notification management in the banking sector. We talked about the importance of measuring and reporting the rewards they receive in customer service, the details of integrated and process-based customer complaint management… 1 - Can you provide ...
Flexibility in Customer Service
Flexibility in Customer Service
Our customers love our idea of “end-to-end customer service management”. What are the characteristics that make Mi4biz one of the most flexible applications on the cloud? Mi4biz follows the dynamic adjustments of your business. Let’s imagine that your company is offering a new product. Of course, ...
Customer Service Process: Smarter Than Ticketing
Customer Service Process: Smarter Than Ticketing
Smarter Decisions They were making buying decisions based on price and performance. There were limited opportunities to get the opinions of other customers about the product or service they were going to buy. But now, customers have a new tool: the Internet. Everybody is sharing their thoughts ...
A More Developed and Omni Channel Customer Experience
A More Developed and Omni Channel Customer Experience
In despite of the high progression on IT infrastructure, the need to face many problems of a full-scale channel customer experience still exists. Customers’ shopping habits and their personalized needs have changed too much in last decade. Now people request a more flexible and more informative ...
The Importance of Reporting in Customer Service
The Importance of Reporting in Customer Service
Mi4biz provides a wide range of dashboard components and reports to analyze your customer service processes, identify the reason for complaints and monitor the system. With Mi4biz you can measure every aspect of your customer service, from the moment you receive the complaint to the closure of the ...
How to Cope With A Big Customer Relations Department?
How to Cope With A Big Customer Relations Department?
With our high tech support ticket system, you can easily organize and categorize customers and prioritize certain conditions by the help of a user friendly in interface. We are one of the outstanding tech support ticket system provider that supplies permanent communication and customer ...
Sustainable Customer Satisfaction
Sustainable Customer Satisfaction
The challenge of meeting customer expectations  Customer experience is a journey that involves brand awareness, selection, purchasing, satisfaction, loyalty and customer service processes. The experience in each stage leads customers from one step to the next. Customers have higher expectations ...
Formalistech Certified To Privacy Shield
Formalistech Certified To Privacy Shield
New framework for privacy protection in Customer Service: Privacy Shield Effective as of today 05/07/2017 in FormalisTech Corp. we certified our organization’s adherence to the Privacy Shield Principles. This was a necessary step to continue guaranteeing our Customers the adequacy of protection ...
My love…I Have Cheated On You…
My love…I Have Cheated On You…
How would you have felt hearing these words uttered by your spouse? Scary, isn’t it? And, how about your business partner? Still freaky…. Would you be able to keep your customers from uttering these words? These days, the relation between your brand and your customers is so very open to ...
Online Support Ticketing System
Online Support Ticketing System
Reinvent Customer Services with Mi4biz And Make Your Customers Feel Special People want to be private and now they want a personalized, transparent and relevant experience in all communication channels. If they meet the slightest roughness, they would like to run away without looking back. ...