Mi4biz | Customer Service Management
Mi4biz Customer Service Management Learn More
HelpAlive | Enterprise Chat
HelpAlive Enterprise Chat Learn More
Opheleia | Process Design & Execution System
Opheleia Process Design & Execution System Learn More
Sommoni | Social Media Monitoring
Sommoni Social Media Monitoring Learn More
Selphiu | All-In-One CRM
Selphiu All-In-One CRM Learn More
AssistFlow | Smart Scripting
AssistFlow Smart Scripting Learn More


Years of experience with thousands of customers and successful stories all condensed in our software tools

Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT


Our customers are talking  > More

  • "We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support."

    Özcan Varna
    Group Head of Customer Service, Allianz Group Turkey Interview
  • "We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support."

    Gökhan Paçalı
    Customer Services Manager Interview
  • "Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones."

    Salih Karabulut
    Service and Customer Experience Manager Blog
  • "As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports."

    Mehmet Akgün
    Customer Contact Center Group Manager
  • "We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process."

    Veysel Şanlı
    Customer Service Director
  • "How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?"

    Tanol Türkoğlu
    COO (Technology, Operations, Digital Banking) Interview
  • "Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days."

    Serdar Demiroğlu
    IT Security and Quality Director

Our Blog Posts

  • Customer Service Process: Smarter Than Ticketing

    Smarter Decisions They were making buying decisions based on price and performance. There were limited opportunities to get the opinions of other customers about the product or service they were going to buy. But now, customers have a new tool: the Internet. Everybody is sharing their thoughts ...

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    A More Developed and Omni Channel Customer Experience

    In despite of the high progression on IT infrastructure, the need to face many problems of a full-scale channel customer experience still exists. Customers’ shopping habits and their personalized needs have changed too much in last decade. Now people request a more flexible and more informative ...

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    How to Cope With A Big Customer Relations Department?

    With our high tech support ticket system, you can easily organize and categorize customers and prioritize certain conditions by the help of a user friendly in interface. We are one of the outstanding tech support ticket system provider that supplies permanent communication and customer ...

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  • Formalistech Certified To Privacy Shield

    New framework for privacy protection in Customer Service: Privacy Shield Effective as of today 05/07/2017 in FormalisTech Corp. we certified our organization’s adherence to the Privacy Shield Principles. This was a necessary step to continue guaranteeing our Customers the adequacy of protection ...

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    Online Support Ticketing System

    Reinvent Customer Services with Mi4biz And Make Your Customers Feel Special People want to be private and now they want a personalized, transparent and relevant experience in all communication channels. If they meet the slightest roughness, they would like to run away without looking back. ...

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    Mi4biz Omnichannel Customer Experience

    Omnichannel customer experience provides a huge versatility to both customers and companies. This innovative approach is particularly preferred in healthcare, financial services, software support, telecommunications infrastructure studies and the retail market. It is possible to ...

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  • BOSCH Focuses On The Customer with Mi4biz

    The Customer Contact Center Manager of Bosch Thermotechnik conveyed their experiences related with “Omnichannel Communication and Process Management in Customer Services” offered by Bosch Focus (Mi4biz Platform). -Could you please mention about your success story that you have achieved with ...

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    Web Customer Service

    Why Mi4biz Provide The Best Web Customer Service? People now demand a customized, transparent and relevant service in all communication channels. Thus, it is extremely significant that companies offer experiences just to ensure customer loyalty. In this respect, mi4biz web customer service ...

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    Managing Customer Service

    Mi4Biz - A Shortcut between You and Your Customers The main contact point between a client and a company is the Customer Service and managing customer service in the correct way is the key for profit. All kinds of questions, complaint and suggestions should therefore be directed to Customer ...

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