Mi4biz Customer Service Management Learn More

HelpAlive Enterprise Chat Learn More

Opheleia Process Design & Execution System Learn More

Sommoni Social Media Monitoring Learn More

Selphiu All-In-One CRM Learn More

AssistFlow Smart Scripting Learn More

Products

Years of experience with thousands of customers and successful stories all condensed in our software tools
Mi4biz
Customer Service Management
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Opheleia
Process Design & Execution System
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HelpAlive
Enterprise Chat
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Sommoni
Social Media Monitoring
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Selphiu
All-In-One CRM
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AssistFlow
Smart Scripting
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Customize Interfaces, Design Workflows, Define Business Rules

Design and Configure by yourself without consultants and IT

Testimonials

Özcan Varna

"We had an interview with Mr. Özcan Varna, Group Head of Customer Service, Allianz Group Turkey. Mr. Özcan told us how happy they were as a company to have the Mibiz as their new customer communications management tool which he said they were able adapt to new requirements, new ideas and changing legislation without IT support."

Özcan VarnaGroup Head of Customer Service, Allianz Group Turkey Interview
Gökhan Paçalı

"We have done an interesting interview with Gökhan Paçalı, Customer Services Manager at Teknosa. The interview covers many topics, including why they have dropped their current systems in favor of the Mi4biz, what changes the software has brought, their integration processes and how they survive n a complex technological landscape without IT support."

Gökhan PaçalıCustomer Services Manager Interview
Salih Karabulut

"Mi4biz defines the problem; determines the workflow; allocates tasks to the units and the departments; follows up on the processes and escalates delays to the senior management. The entire process is set in stones."

Salih KarabulutService and Customer Experience Manager Blog
Mehmet Akgün

"As E. Deming also says “You can’t manage what you can’t measure.” Ranging from the call center to the units and branches, the Mi4biz app follows each and every step of the complaint management process and creates reports."

Mehmet AkgünCustomer Contact Center Group Manager
Veysel Şanlı

"We are able to resolve complaints and suggestions on an integrated platform using the Mi4biz app. Managers and executive staff gain clear oversight of the actions and contributions of employees involved in a process."

Veysel ŞanlıCustomer Service Director
Tanol Türkoğlu

"How to strike a balance between the IT and other operational departments? What a IT department of a bank is supposed to do? What should it develop, and when should it try to find external solutions? Why did he choose to get the Mi4biz for the two banks he was managing? Social media- Social life: Is modernity clashing with the tradition? Are you a digital local or digital immigrant?"

Tanol TürkoğluCOO (Technology, Operations, Digital Banking) Interview
Serdar Demiroğlu

"Having completed the definition of customer communication processes using the Mi4biz app, we received the ISO 10002:2004 certificate within just 10 days."

Serdar DemiroğluIT Security and Quality Director

Our Blog Posts

Message To Customer Service Departments Worldwide!
Message To Customer Service Departments Worldwide!
Do not let yourself be restricted by the screens your software foists upon you. Do not be pushed by your software to find one-size-fits-all solutions for different problems. If you believe that customers are your most prized assets, put yourself in their shoes and ask! What do customers ...
Confessions of a Customer Service Manager:
Confessions of a Customer Service Manager: "We Hit Rock Bottom!"
Customer service is important to an organization for a number of reasons. Today all customer relationship management approaches are affected by the changes in business environment, new customers, existing customer behaviors, products, and competitors. But through it all, one thing remains ...
What Makes The Customer Happy!
What Makes The Customer Happy!
Why is it so hard to make customers happy? High employee turnover, Operations in stores and virtual stores are run separately, Various communication channels are unaware of each other, Outsource call center might be ineffective and it is always hard to make a switch. Stores, ...
The Capabilities That Lead Our Customers to Prefer Mi4biz
The Capabilities That Lead Our Customers to Prefer Mi4biz
Mi4biz helps you plan all the processes related to your workflow in advance. You can listen to your customers from all channels and keep them informed in detail. You can create the flows yourself without help from IT, start your pre-planned solution processes, and get the most out of possible ...
How Can Customers Design Processes In Autonomy?
How Can Customers Design Processes In Autonomy?
As business units, our concern is to adapt to changing conditions and have a competitive edge. Information technologies are one of the greatest help. Information technologies are being used intensively in almost all sectors, and IT experts are always busy. Nowadays we 'consume' more and ...
Cloud or On Premise ?
Cloud or On Premise ?
Cloud Solutions eliminate the following costs Considerations while taking your business to Cloud, a Cloud platform should be secure and highly available.  Mi4biz offers: Privacy Shield Certification Penetration Tests Code Security Coding Standarts ISO 27001 Highly ...
Sustainable Customer Satisfaction at ING Bank with Mi4biz
Sustainable Customer Satisfaction at ING Bank with Mi4biz
We interviewed Mrs. Turhan Keskin on customer notification management in the banking sector. We talked about the importance of measuring and reporting the rewards they receive in customer service, the details of integrated and process-based customer complaint management… 1 - Can you provide ...
Flexibility in Customer Service
Flexibility in Customer Service
Our customers love our idea of “end-to-end customer service management”. What are the characteristics that make Mi4biz one of the most flexible applications on the cloud? Mi4biz follows the dynamic adjustments of your business. Let’s imagine that your company is offering a new product. Of course, ...
Customer Service Process: Smarter Than Ticketing
Customer Service Process: Smarter Than Ticketing
Smarter Decisions They were making buying decisions based on price and performance. There were limited opportunities to get the opinions of other customers about the product or service they were going to buy. But now, customers have a new tool: the Internet. Everybody is sharing their thoughts ...
A More Developed and Omni Channel Customer Experience
A More Developed and Omni Channel Customer Experience
In despite of the high progression on IT infrastructure, the need to face many problems of a full-scale channel customer experience still exists. Customers’ shopping habits and their personalized needs have changed too much in last decade. Now people request a more flexible and more informative ...
The Importance of Reporting in Customer Service
The Importance of Reporting in Customer Service
Mi4biz provides a wide range of dashboard components and reports to analyze your customer service processes, identify the reason for complaints and monitor the system. With Mi4biz you can measure every aspect of your customer service, from the moment you receive the complaint to the closure of the ...