Configure and Customize
You can customize Helpalive to change it interface and configure it change its behaviours.
Design your Own Instant Messenger
Design and customize forms, topics, users, roles, business rules.
Customers may leave offline messages when no chat seats are on.
For different businesses, web sites, sale or support functions; you can utilize Helpalive in different channels.
Know your Customer
Know who are you chatting with and the history with them.
Make customer select topics so that related agent will be assigned for the session.
Ready to use templates for each topics, each groups even for each agent.
Agents may be involved in multiple chat sessiıns.
Chat with Other Agents
Agents may get help from other agents in a separate sessions .
Chat within Organizations
Talk with your colleagues in other branches, shops, regions, partners, vendors.
Report Every Word Every Second
Topic and agent based session and performance reports. And full text search.
Supervisors may track or interfere into a session.
Install the Helpalive gadget for quick notification.
All communication is encrypted for secure instant messaging