Help Desk Design
Capability to design your workflows and your interfaces without any help from the vendor or IT department.
End to End Help Desk
In addition to contact center, all departments across the organization can be engaged to solve issues and requests.
Omni Channel Customer Service
Monitor all channels (call center, web, chat, social media, email, self desk) and create a single view of the customer.
Help Desk On Social Media
Capture customer complaints, problems and requests from Facebook and Twitter and resolve them within Mi4biz.
Integration with other systems
Integration framework to manage events and exchange data with any other system using web services.
Knowledge Base and Self Desk
Help Desk Center for customers to capture and track their issues; instant answers by self desk from knowledge base.
Dashboard and Reports
Real-time analytics that managers can use to measure performances to make informed decisions.
Compliance with Regulations
Compliance with privacy, security and quality standards such as ISO 10002, Safe Harbor, ITIL and COBIT.