Blog

Blog

Customization is now simple and easy, in few clicks you can design workflows

Everyone Is Involved While designing a workflow you can connect all the components of your business, either they are departments, applications or outsourced services. With Mi4biz you can design and monitor the tasks you process internally and those you delegate to external ...

Breaking Down the Walls Between Departments!

Our clients are using Mi4biz in many area of the business, as a quick example we have: Customer service management Order management Quality management IT help desk Shops/Branches request management Product management Citizen requests management The common point is: ...

Any software applications should be designed to live in a dynamic context

Since day zero, in Mi4biz we decided to design an application able to send and receive events and data with other systems. In our vision we had to be ready to play as an orchestrator or as a member of a successful team of applications delivering the best customer support. In the last years, this ...

An ideal Help Desk is always supported by a content repository for agents and customers

Recent statistics shows that 75% of customers intend to use the self-service as initial method to address their problems. Not surprisingly, customers are trying to avoid interactions and find their answers in authonomy. Companies are interested to take this opportunity and provide software tools ...

Mi4biz manages customer complaints on social media too

Everybody is sharing their thoughts and experiences online, nobody is filling comment cards anymore. In the past, it was said that customers share their satisfaction about a product with three people and their dissatisfaction to ten. But now, one customer’s mail, tweet or comment about your ...

Many touch points, one and only customer view

When the contact center agents can see the past interactions with customers, what was discussed and which information were given, they can provide a better customer support. In Mi4biz this possibility is real and it is one of the strength points for our customers to double the satisfaction ...

Mi4biz collects all data about performance, customer satisfaction, KPIs, and SLAs

  Mi4biz provides dashboards and reports to have a 360-degree view of the customer service activities, measuring the performances and warning when KPI are not achieved. Managers will make better decisions and quickly adapt to new trends. Escalation reports can highlight ...

Mi4biz implements privacy, security and Itil best practices

Safe Harbor Certification Mi4biz is certified by US-EU Safe Harbor program, a process for US companies to comply with the European Union Directive 95/46/EC concerning privacy and protection of personal data. This certification program is intended for organizations within the EU or US that store ...

What Makes The Customer Happy!

Why is it so hard to make customers happy? High employee turnover, Operations in stores and virtual stores are run separately, Various communication channels are unaware of each other, Outsource call center might be ineffective and it is always hard to make a switch. Stores, ...

Artificial intelligence at Banks! Is it an enemy or a friend for productivity?

As the artificial intelligence and learning machine began to take place in our everyday life, the widespread use of this technology turned in a race. Financial institutions are using the power of estimation from the self-learning machines to analyze and reduce hidden productivity loss points in ...

Discussing Drag & Drop call script design at London Tech Week to enhance FCR

The key for FCR is well trained call center agents. They should know and memorize every aspect of the products and services very well in order to serve your customers in speed. Well, we live in an opportunity world and thus agents may not be as loyal as we expect them to be. Unfortunately, ...