Mi4biz is a user-friendly application that keeps all the functions that we need in an issue management system (escalation structure, workflow etc.). Mi4biz is fully customizable. We can manage change requests from our business departments without the help of IT.
After Mi4biz, we started to inform our customers at every step we take when we receive a demand or a complaint. Thereby we can monitor which department, whom and for how long deals with the customer’s demand. We are able to intervene to the solution at any step. We are able to define the process; design the automated workflow; and monitor in real-time. Mi4biz reports delays to upper management via escalation chain.