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 MI4Biz - Customer Issue Management |
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"Transform Complaints into
Contentment!"
MI4Biz is WEB-based software solution to capture, analyze, process, monitor, manage and report customer requests and complaints. It is complient with regulations and standarts including ISO 10002, ITIL, CMSAS 86:2000, and COBIT. MI4Biz categorically records the customer requests and complaints received via the call center, WEB, e-mail etc. Then, in accordance with the devisable workflow predetermined for each category, MI4Biz addresses the customer requests and complaints. MI4Biz assists in improving the service quality and compatibility with ISO 10002:2004, CMSAS 86:2000, COBIT and ITIL In addition, MI4Biz is endowed with escalation, delegation, and notification features.
MI4Biz enables you
to process the customer demands and respond back
in a predetermined time frame. MI4Biz aims to
measure and improve the customer service quality
and generates an information database for
the previously solved problems, thereby providing
immediate solutions for repetitive problems. The
customer information can be stored on the system
and can be retrieved by the customer information
system via secure protocols and can be used within
the system.
In case the predetermined time
span reserved for addressing the customer requests
and complaints or the predetermined time span for
workflow steps is exceeded, MI4Biz displays
warning messages and enables you to take
precautions. Outside the workflow, manual
alternative guidance is enabled. MI4Biz is able to
independently manage the user data and can comply
and operate with systems such as “Active
Directory”. MI4Biz enables you to continuously
monitor the system by the detailed statement
interface and request-complaint monitoring control
panel. Below are the major benefits of using the
MI4Biz Customer Issue Management Software:
- Improvement in the standards and quality of
service
- Improvement in customer satisfaction and
increase in customer loyalty
- Efficiency in workflows
- Assessment of individual employee and team
performance
- Recording the tasks and reporting
- Prioritization and control of tasks
- Generation of statistics and detailed
statements of the completed
tasks
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For more information about MI4Biz, please click here.
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