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 MI4Biz - Customer Notification Management |
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"Transform Complaints into
Contentment!"
MI4Biz is our ITIL,
CMSAS 8:2000, and COBIT standards compatible
WEB-based software solution to capture, analyze, process, monitor, manage and report customer requests and complaints. MI4Biz categorically records the
customer requests and complaints received via the
call center, WEB, e-mail etc. Then, in accordance
with the devisable workflow predetermined for each
category, MI4Biz addresses the customer requests
and complaints. MI4Biz assists in improving the
service quality and compatibility with CMSAS
86:2000, COBIT and ITIL. In addition, MI4Biz is
endowed with escalation, delegation, and
notification features.
MI4Biz enables you
to process the customer demands and respond back
in a predetermined time frame. MI4Biz aims to
measure and improve the customer service quality
and
generates an information database for
the previously solved problems, thereby providing
immediate solutions for repetitive problems. The
customer information can be stored on the system
and can be retrieved by the customer information
system via secure protocols and can be used within
the system.
In case the predetermined time
span reserved for addressing the customer requests
and complaints or the predetermined time span for
workflow steps is exceeded, MI4Biz displays
warning messages and enables you to take
precautions. Outside the workflow, manual
alternative guidance is enabled. MI4Biz is able to
independently manage the user data and can comply
and operate with systems such as “Active
Directory”. MI4Biz enables you to continuously
monitor the system by the detailed statement
interface and request-complaint monitoring control
panel. Below are the major benefits of using the
MI4Biz Customer Notification Management Software:
- Improvement in the standards and quality of
service
- Improvement in customer satisfaction and
increase in customer loyalty
- Efficiency in workflows
- Assessment of individual employee and team
performance
- Recording the tasks and reporting
- Prioritization and control of tasks
- Generation of statistics and detailed
statements of the completed
tasks
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