Online operator list : list Operators can monitor other online operators listed on the screen and initiate messaging with other operators. All messages are logged.

Helpalive is a SaaS Solution : No Cost for Hardware, Software, Hosting, Internet Access and Maintenance. Helpalive is a software as a service (SaaS) solution. You will pay for your usage.

No installation required :Helpalive is a web based instant messaging tool based on cloud computing architecture. No installation, maintenance or update is necessary. An internet connection is all you need to utilize Helpalive.

Secure communication :All chat logs are encrypted and only admin users are able to access chat history.

Customer recognition :Monitor customer information and customer chat history on Helpalive interfaces. It is possible to conduct operator-based and customer-based searches inside the chat history.

Simultaneous sessions :Helpalive operators can manage more than one chat session simultaneously, allowing you to answer more customer requests without delay.

Operator chat :Do you need assistance while messaging with customers? You can chat with other operators using a separate chat window.

Reporting : HelpAlive allows you to query live support session logs by customer, user, time or content filtering.

Integration :Helpalive is fully integrated with customer support software, Mi4biz. You can manage customer support with Mi4biz in any channel including chat.

For more information please visit: www.helpalive.com