Plan, Implement, Report, Improve: Use Mi4biz to pre-determine your processes and design different data flows and forms for different issue types. Resolve issues using corporate procedures rather than individual initiatives.
Integrated Channels: All channels such as phone, call center, e-mail, web, fax and chat are integrated within Mi4biz and are all monitored over the same platform.
Center-Dealer-Supplier-Agent-Branch on the same platform: Since Mi4biz is Web based; all organizational partners can take part in the issue management without having to receive instructions for loading, maintenance and updating.
Dashboard and Reporting: Enhanced reporting and dashboard interfaces give you access to performance indicators and the reports you require. You can generate reports for quality control and auditing institutions with a single click and obtain an ISO 10002:2004 certificate within 3 weeks.
Single Interface: Thanks to our integration with the call center and local systems, Mi4biz pages will be sufficient for your issue management process.
For more information please visit Mi4biz Web Site.
The Issue Intelligence module, which was recently added as a product of Mi4biz's cooperative efforts with numerous universities, determines the issue type and generates the solution method based on the text of the issue or request.
The chat channel allows you to send instant messages while displaying the customer, dealer, and user etc. information at the same time. It also presents proactive sales and support opportunities with the links you'll attach.
- Mobile Access: Use Mi4biz to access issue management from your mobile devices. Have your field support teams participate in online issue management.