Customer Centric Digital Transformation
End To End Customer Experience Management and
100% Customer Satisfaction in any market segment.
Process Driven Customer Service
Workflows, SLA Management,
Escalation Processes are integrated
across your organization and all stakeholders.
'Low-Code' Design & Development
Design business processes and user interfaces
by yourself without technical knowledge.
Deloitte Technology Fast 50&500
Formalis Ranks Among the 50 Fastest,
Our customers are talking about us
Zulfiye Akcicek Coskun
We are able to integrate all communication channels in a single platform with next4biz CSM. We ensure that the complaints are resolved quickly by the relevant departments. We gather issues from different channels and forward to the relevant departments. We can get the necessary actions in time. Being proactive and being able to intervene before problems grow gives us great benefits.
We manage after sales service requests within next4biz BPM. next4biz BPM automates task assignments based on our customer's location, service competency and workload of the technicians. Our service technicians are able to keep track of the tasks assigned to them on mobile. We can measure the satisfaction level of our customers by applying online surveys.
We are transforming the demands and suggestions of our 600,000 consultants to satisfaction with next4biz CSM Customer Service. We manage issues from different channels on a single, consistent platform.
FormalisTech, choice of enterprises.
We are creating excellent value with our expertise and passion.
We are a young and dynamic team that produces leading solutions with vertical expertise. We carry out our work in a planned and systematic manner by using agile software development methodologies. With our R & D center, we are continuously developing innovative and competitive products.
Read more about our innovative solutions and success stories.