About Us - Formalis Information Technologies

Profile

Global SaaS Company

Formalis is founded in 2006. We are experienced in process management, customer relations and customer service management. We develop, operate, and support software products in a cloud-based, multi-tenant architecture, licensed in SaaS.

We have three offices worldwide. Our R&D center is in İstanbul and we have offices in Los Angeles, US and in London, UK for marketing, sales and support operations. Our SaaS platform is one of the biggest in EMEA and has being used by the institutions across different industries including banking, insurance, airlines, automotive, e-commerce, retail, equipments and many others.

We are a young and dynamic team that creates leading solutions with vertical expertise. We carry out our work in a planned and systematic manner by using agile software development methodologies. In our R&D center, we are continuously developing innovative and competitive products.

In 2013, 2015 and 2017, Formalis was chosen by Deloitte as one of the fastest growing technology companies in Turkey. In an evaluation from the same institution in 2015 and 2017, our achievement has moved globally by entering among the top 500 fast growing technology companies in the EMEA region.

Value Proposition

Customer Centric Digital Transformation

We provide innovative solutions for “Customer Centric Digital Transformation”:

Digital Marketing and Sales Management
Process Based Customer Service
Business Process Management

FEATURING

Design Tools for IT Independency
AI Enabled Learning Engine
Digital Behaviour Analysis & Event Based Marketing
Omnichannel Customer Communication
Connectivity Tools for Corporate App Integrations

INCLUDING

Reporting Tools for Analysis and Productivity
Customer Service Maturity Model
Road Map to Success Implementation Methodology
Compliance with Regulations

AS A RESULT OUR CUSTOMERS:

Are more customer focused in every channel,
Transform business processes to digital,
Have customer centric approach as a whole company,
Design, execute, control, measure and improve their processes,
Perform better conversion rates while saving costs,
Have better customer satisfaction and loyalty.

Technology

Product development and technology

Formalis develops software products by using iterative and incremental software development methodologies. Each iteration covers main software development stages and is aimed to gain the software product a series of new features and behaviors.

Formalis applies practices such as case driven requirement gathering, user interaction diagrams, object oriented design, solution design workshops in order to develop products that meet the requirements of our customers with high quality and in a timely manner.

Formalis performs product development by strictly applying critical engineering principles;

With n-layered architect design; presentation, business and data access are isolated.
Using the service based on loosely coupling in order to provide flexible and scalable software design.
During version development, the first stage for any product feature development is the Solution Design. It consist of two parts the business design of a feature and its technical transformation.
Performing functional & performance tests by the quality management team.
Simplicity is the key for our UI design. Our UX team follows latest trends & best practises in visual design & user interfaces.

Our R&D Team is working on new technologies and approaches to improve the productivity and the performance. We have joint work programmes with academic institutions and universities. We have developed AI enabled learning engine. It is able to classify/categorize the customer problems with high accuracy and initiate a workflow automatically.

We are continuously improving our products with high technology and innovative ideas.